So my account name is not correct (it has my friend and mum's name throughout the account due to using my mum's Amex to get early-bird tickets years ago and my friend's name for disabled carers tickets). Been on a chat with someone called Sundas who was so unhelpful and rude (logging off before even actually giving me a number and just ignoring me), gave him all the details and he or she is saying my mum or friend have to contact to change my name!!! Even though I have supplied all the correct details and the email address is mine! I've had issues with AXS before and getting an entitled carer ticket refund, their staff are awful and so unhelpful. If I can avoid using them I will, unfortunately they are the only company providing parking tickets for an event we are going to!19.07.2025You have to laugh at AXS so called rules, so they email the same email address saying it’s their rules but technically they have also broken data protection rules by emailing what they say is the non account holder! It’s my email address all my details yet they changed my name at some stage! They are the EVRI of ticket sellers!
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
