Awful experience. Their website gives the opening hours for their help centre, but with no phone number! Anywhere. The phone number on Google doesn't work. If the chatbot can't help, we should be transferred to an Agent! Trying to set up an account for payment on my account, having sold some very expensive tickets. It won't work. It keeps saying First name is invalid length or format. I can only assume that it is because it has just my first initial down on my account for some reason. However, absolutely no way to edit my name on my account. Sent contact form days ago. Event in two days. Truly terrible customer service. I was prepared that I might have to be on hold for ages, but to actually not even put a phone number next to your opening hours. Disgraceful.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
