Rating: TerribleI feel completely scammed by AXS UK. I attempted to purchase "2025 Rogue Invitational - 3 Day Weekend Tickets" directly from their website (as clearly stated at the top of the purchase page, which I have screenshots of). My intention was to secure a full weekend pass.However, after completing the purchase, I discovered I had been sold a single-day ticket. At no point during the selection or checkout process was it explicitly stated or made clear that the ticket I was buying was for only one day. The entire flow, starting from a page titled "Weekend Tickets," was incredibly misleading.To make matters worse, I later confirmed that The Rogue Invitational event has not even released one-day tickets for 2025. This means AXS's website was actively presenting and selling a "one-day" ticket under the guise of a "weekend ticket" on a resale platform, which is fundamentally deceptive.When I contacted customer support (Ticket #11532316), I was given the runaround, told I couldn't get a refund because it was a "resale" ticket (despite the initial misleading purchase), and then informed I couldn't even resell it myself. Their support was unhelpful, directing me in circles and refusing to acknowledge the severe flaw in their website's user experience that led to this incorrect purchase.I am now stuck with an unusable ticket for an event I cannot attend as intended, all due to AXS's misleading website design. This is not a standard refund request; this is about being deceived into an incorrect purchase.Be extremely cautious when buying tickets from AXS, especially for "weekend" passes or through their resale platform. Their website can be highly misleading, and their customer service is unwilling to rectify errors caused by their own platform.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
