on multiple occasions, I have had total unfair chances at getting tickets. for example, a couple of months ago, I was trying to buy tickets for Gracie Abrams. while doing so, eveytime I had a ticket in my basket, I would get kicked out and called a bot even though I ws only using one device with one tab. and also again tonight, I had Billie Eilish tickets in my basket, I was trying to pay for them and I put all my card details in an it kept saying the payment couldn't be done, even though EVERYTHING was correct and I had them tix in my basket the second they dropped and the fact axs allows multiple people to t tickets in baskets when everyone his trying to pay is unfair. it should be a matter of whoever gets them in their basket first will attempt to pay. this is a clear show of axs being money hungry and not caring about their customers experience. and I get the betting part but it isn't even stopping any bots, and 9 times out of 10 the person being botted is a real fan just trying to see their favourite artist live which axs isn't allowing due to pure greed. absolutely ridiculous.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
