Bought tickets prior to being diagnosed with a health issue that prevents me from driving. After much searching for contact details I finally found a way to message AXS explaining my circumstances and due to public transport issues could I change venue to somewhere (with unsold tickets) that I could more easily access via public transport. I received an immediate response to say my query was being dealt with. In a nutshell there has been no response to my query. With less than a week to go before the gig I decided to give my tickets away, as time was passing and I didn’t want them to be wasted. Incredibly within an hour or so of giving away my tickets, I get a response from AXS to say they can see that I’ve transferred my tickets and therefore will close my query. I will not be dealing with this company again. It seems they are quick to take your money, slow to respond to queries unless they can see you have dealt with the matter. What I can only describe as a very very poor service with a poor customer focus.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
