After initially leaving a negative review on here due to having no response by email from the customer service team. Tom from AXS trust pilot team contacted me to resolve the matter and within less than 24 hours has helped me purchase an additional ticket. AXS work under two teams and this route seemed to resolve the issue quickly; thank you Tom!
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb