AXS sent message to upgrade my Gold VIP ticket to Diamond VIP and I paid. Yet when upgrade came it was for a concert starting in 30 minutes and I didn't have the gold tickets to upgrade. They upgraded a non existent ticket. Posted previous message thanking Kiera BUT clearly the customer service agent didn't read what I said as came out with Thank you for for your comment. It now turns out ELO have cancelled and I hope Jeff Lynne is OK as he is the ultimate professional and decent down to earth guy. Very disappointed not seeing him tomorrow but that's life sometimes. Meanwhile AXS has not contacted me AT ALL about selling an upgrade to a non existent gold ticket. I was 100 miles away and of course never turned up as part of the rules I had to turn up with my original ticket to get the upgrade. Not impressed with AXS as it is blatant mis-selling. Update.Not heard anything from customer service after their 72 hours. It's been over a week since I was mis-sold an upgrade. Why don't you give out phone numbers to speak to agents? Any reputable company would have a contact center but you hide behind bots and emails giving a reference and nothing happens.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
