I was unable to attend a gig so listed the tickets with AXS help. They sold which was great BUT AXS say payment proceeds are sent to the seller up to 10 working days after the event. My event was the 3rd June 2025 - that's TWENTY EIGHT BUSINESS DAYS ago! I waited 10 days then spoke via chat THREE times (once each week since) with all of them telling me my funds will be paid. I have THREE valid UK bank accounts listed for them to pay funds into.It's actually now THIRTY EIGHT CALENDAR DAYS.Totally Unacceptable!!!!I have raised another query yesterday (last time I did nobody ever replied) Live chat is pointlessI have raised a dispute with American Express now to get money back. IF YOU DON'T SORT THIS OUT I'LL GET A REFUND OF THE FULL PRICE AND MY SALE PROCEEDS. STOP MESSING EVERYONE ABOUT!!!Order# 1015671461Update: so AXS say payment bounced on 12th June, and that payments are made each Friday. Since the 12th June there have been FIVE more Friday’s, correct account details and guess what…. STILL NO MONEY
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
