If I could give 0, I wouldI purchased tickets for an event via a payment plan in December. The payment plan has been going smoothly with £110 of payments going over to AXS. They contacted me out of the blue advising they had missed a payment and I had three days to pay until my tickets were cancelled. I went straight on to the payment plan details and it advised no missed payments nor anywhere highlighted to make a payment if it was missed. I got in touch with customer service without a response, I hadn’t heard anything back so presumed it was an error on their end. I have logged in today to see that the tickets have been cancelled. I was not informed about this nor have I been offered a refund of the £100+ that they have taken. It is diabolical and I wouldn’t recommend this to anybody - use other providers if you can!
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
