Definitely deserving of 0 stars. AXS consistently makes it difficult to log in by pretending that customers are not human. When confronted about this they inevitably pretend it's the fault of the customers, not their systems. That this is a lie is obvious to anyone capable of thought because other companies are not consistently pretending their customers are not human and therefore not allowing them to log in and use the tickets they've paid for.This is not a new thing. AXS has been pretending customers aren't human for years.And when they ask you to fill in the contact form, they're just asking you to waste your time because all they have is the canned, "It's the customer's fault," response. I have literally been told by AXS customer service that blaming the customer is their only response to login problems.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
