UPDATE after a promising and helpful call from the person who responded to my trust pilot review, I’m still waiting for a resolution. I event had a live chat discussion with someone who assured me they’d fixed my first name on my account (which is preventing me from adding my payment details!) seems a simple fix and this is outrageous that it can’t be resolved!! I have been waiting over a week for support from this company. I am unable to add my payment details to my account in the app to receive payment for my sold tickets, due to an error that I cannot correct. It is impossible to find a number to speak with anyone, the chat is an infuriating loop of AI responses, and no response to my submitted email ticket. Very disappointing level (really none at all) of customer service, I would very much appreciate a response since writing a Trust pilot review seems to be the only way to get this companies attention...
Claim your business profile now and gain access to all features and respond to customer reviews.
Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
