This ticket purchase was unbelievably difficult. I do not know how I managed to get these tickets in the end. I tried to book earlier in the day but was consistently rejected as a bot whatever I tried to do. There was absolutely no way of contacting your Customer Service to give the error code and your AI bot could not answer why - it gave a message that it was still being trained!!! UPDATE!After I left this 1-star review, I was contacted by Tom by email and then a phone call to find out about my issues which, like many here, were mainly due to their system treating me as a digital entity instead of a person. I have to say that Tom's assistance has been exemplary and I believe I should now be able to purchase in future without the same blockages. It's a pity that the access to a Customer Service representative as good as Tom is not by a phone number and I would urge AXS to go back and add that method. So, I have upgraded my review as Tom's help and diligence deserves 5-stars which will now be 3-stars on average. Final note - AXS' new AI bot is really bad but it's not the worst as I now know that Virgin Media's phone answering AI bot is stupefyingly bad. How did companies' Customer Service get this bad generally??!!
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
