I ordered a Joie i-Spin XL child car seat which UK Baby Centre delivered quickly and efficiently. Unfortunately it's too big for the back seat of my Mini so I had to arrange to return it, which was a relatively simple process. The box was very heavy so I asked for their collection service, and Denise in Customer Service arranged for a DHL pickup the next working day. After DHL failed to pick up the box on two successive days I contacted Denise again, and although it was late in the day she quickly arranged a DPD pickup for the next morning. That went perfectly. Great Customer Service from Denise.
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