I ordered flooring samples from a company, which were indicated as 'On its way,' but they never arrived. There was no tracking information to verify delivery. Days later, I emailed to inquire about the situation, explaining that the samples had not yet been received. The reply I received was unnecessarily rude and dismissive, claiming, 'Your samples have been sent out and should be arriving with you very soon. We have sent this out on more than one occasion.' This response was odd, especially since nothing had arrived, and it raised questions about why they would have sent them multiple times. It didn't add up. I tried to reorder the samples, but again, nothing was delivered. This was a complete waste of time. If a company can't handle something as straightforward as sending out samples, it doesn't give me any confidence in ordering anything else. I wanted to see what the flooring looked like, which is why I needed the samples in the first place. I will certainly not be making any purchases from them.
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