If I could give less than 1 star I would. Ordered two kits. Then got an email saying I needed to supply hair in a sealed bag, no kit is sent out. After about a week, I hadn’t got round to sending the samples and got an email saying my samples had been received. I emailed to say I had not sent my samples and was concerned about the lack of care with samples and data protection. The response was poor, did not acknowledge my concerns, just provided a refund. Later I received results, presumably someone’s else’s or as another review says I suspect everyone just gets the same report. I would avoid.
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