Awful experience, I paid for 2 tests. 1 for my girlfriend and one for myself. We were shocked to realise you had to send a sample of hair, but nevertheless not a major issue.The real shock came when we only received 1 code, I emailed and questioned this and was told to provide screenshots of my bank statements by Alice over email, skeptical however I proceeded. With unwavering proof I had been charged twice (I even received 2 order number receipts!!), still to no avail. Alice has now seemed to of lost the ability to reply and provide “customer support”. This has been going on for a couple of weeks now and I will no longer waste anymore of my time on it. My girlfriend got here results however, so I guess in this case it was 1 for the price of 2!I should’ve read the reviews here before I purchased 2 sets, seems it’s a common issue…
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