UNRELIABLE AND DECEPTIVE
I seldom write reviews, but this service warrants one. The rental agency is not trustworthy. My experience with them was a complete drain on my time and energy. They mishandled my payment and provided misleading information. I booked a month-long rental and paid in full (€8132), submitting all necessary documents. I received confirmation that everything was in order and was told to expect a confirmation email. However, they do not issue any form of payment or reservation confirmation.
A concerning sign I initially ignored was their request for a 5-star review before my reservation was even confirmed. After completing my booking, communication ceased. Prior to payment, I was contacted daily, but afterward, I received no updates.
After a week of silence, I reached out multiple times via email and messaging for an update, but got no reply. Contacting the company by phone was nearly impossible, and when I finally spoke with someone, I was told I would receive an update by the end of the day, which never happened. Subsequent calls went unanswered. It took 12 days post-booking to finally hear back, during which Mel shockingly asked, "what apartment did you book?" I had to insist she check her emails for the details. After expressing my frustration and asking to speak with a manager, I received an email stating my reservation was canceled, despite previous assurances it would be approved. Honestly, I felt relieved to get the cancellation given the poor customer service. Afterward, I researched the agency and found numerous reviews echoing my experience, raising suspicions about their positive feedback. Notably, the price of the apartment I booked surged by 90% online. They also failed to respond to my inquiry about my refund. A week later, I got a generic email, but still no refund. It’s been 28 DAYS since my booking and payment. After asking a manager about the refund, Mel stopped responding, and I never heard from a manager despite being told they would reach out. This lack of communication is deceptive. I had to dispute the charge through my bank to try to get my money back, which remains unpaid.
1. Avoid sharing any financial information.
2. Be skeptical about the availability and prices listed online; some properties are marked unavailable on more reputable sites.
3. Don’t fall for their pressure tactics to secure a quick booking; they prioritize getting your money.
4. After booking, expect delays in communication and be cautious if they do respond.
Be wary of the information provided by their representative, as their methods can be misleading. The complete absence of communication and failure to refund after payment represents unacceptable business practices, resulting in a significant waste of my time and energy. This agency shows a blatant disregard for customer trust and should not be relied upon for your travel arrangements.
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Ukio’s mission is to empower people to live where they want, when they want by providing them a home wherever they go.
We do this by disrupting the traditional residential real estate market by offering artfully designed, fully-furnished apartments for stays of one month or more. We remove all the hassle around finding a rental with no long-term contracts, moving and buying furniture, security deposits, etc. giving choice and flexibility to allow people to immerse themselves in new cities and cultures.See more
