Our stay at this Ukio flat was extremely disappointing from the moment we arrived.
The toilet was not working when we checked in. Instead of starting our trip comfortably, we were immediately dealing with a major sanitation issue. The smell was unbearable and made the apartment impossible to use properly. We contacted customer service right away, but the response was slow and unhelpful. There was no sense of urgency, no real solution offered, and no meaningful support during the situation.
To make matters worse, the online lock ( which isn’t convenient) stopped working as, according to customer service the building was offline. This left me and my little son to urgently stay with a friend late at night not having anywhere to go. We had not been given a physical key.
The most upsetting part is that my young son was exposed to the constant smell from the broken toilet. He was extremely distressed by it and is now genuinely upset whenever the topic comes up. No family should have to deal with that during what is supposed to be a comfortable stay. We couldn’t stay in the flat at all for the whole first week.
Overall, this experience showed us the worst experience we’ve ever had and customer service kept saying ‘ we live to assist you, and you are our priority’ without doing anything. After one week they had the toilet fixed. After the issue with the WiFi and being locked out, I wasn’t even offered a compensation.
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Ukio’s mission is to empower people to live where they want, when they want by providing them a home wherever they go.
We do this by disrupting the traditional residential real estate market by offering artfully designed, fully-furnished apartments for stays of one month or more. We remove all the hassle around finding a rental with no long-term contracts, moving and buying furniture, security deposits, etc. giving choice and flexibility to allow people to immerse themselves in new cities and cultures.See more
