I placed an order with the company, but it was cancelled due to the item being out of stock. I paid through a payment service and only the first instalment was processed. The refund I received was incorrect by £3.64, and since I inquired about the missing amount, the support team has completely stopped responding. Prior to that, they quickly replied to every email, even offering me a discount code for future purchases. However, once I raised the issue of the incorrect refund, communication ceased. It’s not just about the amount — it’s a matter of principle. If an order is cancelled, a full refund should be issued. I shouldn’t have to chase a company for money they owe me. I’m now waiting for the payment service to resolve this, but I’m very disappointed in how the company handled this.
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