I placed an order with the seller, but it was cancelled due to the item being out of stock. I made my payment through a payment service, and only the first instalment was processed. The refund I received was short by £3.64, and after asking about the missing amount, the support team stopped responding. Initially, they responded quickly to all my emails, even providing a discount code for future purchases. However, once I raised the issue of the incorrect refund, all communication ceased. This isn't just about the missing amount — it’s about principle. If an order is cancelled, a full refund should be issued. I shouldn’t have to pursue a company for money that is rightfully owed to me. I’m waiting for the payment service to resolve this issue, but I’m very disappointed in how the seller managed the situation.
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