This company can improve by responding to returns and refunds as quick as the respond to a sale. We ordered the lilly 3+2 full back with extra cushions, the delivery was booked between 4pm and 8:30pm we had a phone call at 9pm stating that they were running late, and would be 45 mins later.As this was a late delivery they delivery men quickly cut off the packaging set up the sofa'and left. Due to how late the delivery was, i went to work that night and the next day had a chance to sit on the sofa.It looks the part but is uncomfortable, i immediately tried to phone thier website number, no answer, i tried the chat online with a respones to use the info email address, which i did, no response, i tried whats app, no response.Short story they ingnore you when its a return and refund, but are quick to respond when they are getting money.
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