I ordered a new vape mod for my wife on Thursday, hoping to receive it by Tuesday for her birthday, with 24-hour delivery. I received a call late the next day informing me that the item was out of stock, and I was given the option to choose a different color or wait until Monday or Tuesday for a new shipment. I opted to wait, but then received two more calls on Monday saying the desired model was discontinued, with more color options offered. During both calls, I requested a refund. I eventually received a full refund about five days later, so I can't really complain about that. I deducted a star because I was able to order and pay for an item that wasn’t in stock; they were quick to take my money but slow to process the refund.
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Hello and welcome to UK Vape Kings (UKVK Ltd). UK Vape Kings is a trading name of UKVK Ltd. With Company Registration number 11228739. At the heart of our business is our customers. Without you, we have no business. Whilst all businesses will be equally as effusive about the importance of their customers, the delivery on this intent often fails to live up to the expectation this focus suggests. Our business is led differently. We recognize the sector and the products that we sell are often misrepresented and misunderstood.
This places more responsibility on us to be honest and credible, never to exploit this often challenging information background to electronic cigarettes and vaping, and to stand up and fight for the truth and clarity that our customers need and should expect to support their decision making and confidence in our business and our products. We are independent from any tobacco company control. We are a privately run and owned business, which allows me to lead the company based on an agenda and principles that do not have to be purely commercially motivated.
This freedom means we can be a leader, we can fight for the best interests of our customers and our company, when others are unable and unwilling to do the right things. We must also be open and transparent. This influences all our decision making. If we cannot legitimately offer products and services that we know not to be in the best interests of our customers then we will not. You are our number one source of business improvement and ensure that our business is held to account. This openness to our customers is illustrated across this website.
We are a company that truly values some basic principles of integrity and honesty. This drives how we treat you, our customers and our employees. If we get our service wrong, it is because we have made a mistake and we want to know when this occurs so we can correct and build greater resilience and service quality into our businesses. For that reason we encourage all our customers to give us feedback. Through our Business Page, our Customer Service Team, our shops and resellers, or indeed if you feel it to be the right means, come to our offices and let us know.See more
