The whole experience with Ulanzi was terrible. I ordered a tripod which I almost immediately realized had the wrong ball head- their website is very confusing. Within 12 hrs I sent them an email asking to cancel the order and was told they were on holiday but if I need to cancel immediately, I could text them- which I did and got no response. 3 days later, they responded saying the tripod shipped and I would need to return it. However the cost of shipping it back seems to be my responsibility- beware it does not say that any where on the website. I was also offered discounts which they did not honor- they offered my $8 for this review, let’s see if I get it. I was also offered a free $50 gift, which I could have used- again they did not include it. Every correspondence is by email, and days go by without a response. I am a photographer, Ulanzi gets good reviews for their products. Sadly, dealing with the company is a disaster- at least this has been my experience. I did write them and explain all of this and asked for a pre-paid return shipping label- like you get from nearly every other online shop- UNLESS they specifically say return shipping is the buyers obligation. All they did was send me a reply, 3 days later, with the mailing address and instructions on what THEY need to initiate the return and refund. I just hope they honor the refund- at this point I am not sure.
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Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.
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