I made another order months before from the german website and everything was perfect. Now they acted almost like scammers. I ordered a camera bagpack on 21st november 2024 in the european shop. They contacted me to inform me that the product was out of stock (no mention of this on the website at the time I placed the order) and that it will arrive at the end of the year.I decided to wait since I really like their products. In early january they told me it will arrive at the end of the month. around the 20th january I receive a package (with no shipping confirmation e-mail and no receipt in the box) with another cheaper smaller model of bagpack. I write them they made a mistake and they offer me to keep it and refund me 20 euros because the bagpack is now expected only in march. On their website they still have open orders for this bagpack stating it will arrive on the 28th of january!!Feeling mocked, I ask to return it since it's too small for me and they send me the address and no mention about the refund of the shipping costs or when the correct product I ordered will arrive in the warehouse!After this they where closed for vacation, I managed to sell the bagpack to a colleague and get the right one from Amazon at 60 Euros more. After my review they offered me to refund the shipping costs but still with no mention of a realistic shipping date.
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Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.
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