I bought a D200 stream deck from them, and out of the box it didn’t work.I got this with the intentions of actually being able to use it, but that's not a thing...When I plug it in, it says "Ulanzi Starting Up", but will not do anything further on the screen.I had reached out, and they sent me a .bat file with zero instructions on what to do with it. On a Mac, have fun opening a batch file. So I thought maybe try my PC, and run the batch file from there. No dice.I had reached back out on both Facebook Messenger and email, but they have sent me the same file again after I told them that doesn’t work. It’s all copy and paste in their customer service, and they have no idea what they’re doing. Do yourself a favor and do not get anything from this company. It’s trash. They’re trash. Update:Having reached out several times without answers or a response, I finally found someone willing to replace my D200. It came, and this one worked out of the box.It upsets me that it took well over a month to get someone human to talk to me, but it worked out eventually. The customer service needs work. Bad. I am appreciative that they eventually fixed their mistake, so I did up the stars from 1 to 3.
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Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.
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