I have other products from Ulanzi and enjoy them but a recent attempt to purchase from their web site has frustrated me. There is no customer service or contact possible with the company. It's all bogus and really leaves me feeling like I got scammed by them.The Facebook page does not seem to exist anymore. The phone number listed on the web site +8618098963697 is not a useful phone number. According to my phone the number rings in China and the only message is "Your account balance is five dollars". A second phone number on the site 180-9896-3697 takes me to a message in the Dominican Republic that responds only "Your account balance is five dollars."The chat function does nothing but open a window to Messenger with no account on the other end.Edit:Ulanzi did finally respond to most of my inquiries after I waited a few days. The responses have all been professional and similar in tone to the response they made to this review. The original issue was that I was never informed that my order had shipped. The web site was saying that the order was being filled and there was no email saying it had been shipped. I had wanted to cancel and order something else rather than wait while my order appeared to hang in the system. In reality the product had shipped the day after I place the order but I was never notified. Ulanzi did serve me well but communication was not good at that time.
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Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.
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