⸻
I have been trying to book an appointment for the past two months and have made several attempts to reach out, as I was not receiving responses. I finally managed to secure an appointment through the website, only to have it cancelled at the last minute due to a previous consultation where I chose not to proceed.
At that time, I decided to grow my hair longer before getting highlights, which I believe is a reasonable and thoughtful decision. I did not no-show or cancel last minute — I simply reassessed what would be best for my hair.
Cancelling an appointment based on that prior decision, especially after I have been trying to book for months, feels unfair and disappointing. Clients should be treated with clear communication and professionalism.
Claim your business profile now and gain access to all features and respond to customer reviews.
ULTA Beauty offers customers prestige & mass cosmetics, makeup, fragrance, skincare, bath & body, haircare tools & salon. bareMinerals, Smashbox, Murad & more.
