I sent my robotic vacuum cleaner in for what should have been a minor warranty repair, only to learn over a month later—after repeatedly chasing for updates—that it had been lost in the company’s warehouse. After long delays and more than eight follow-up emails, they refused to offer a like-for-like replacement or a full refund, instead suggesting lower-spec or returned units. I’m genuinely surprised and very disappointed by the whole experience.
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What Does Ultenic Want To Do ?
Ultenic would like to bring a brand new experience for users in the field of smart home appliances, which is achieved mainly through our pursuit of details.
For example, the appearance design close to the needs of target customers, more convenient function operation, more practical product configuration, more comprehensive pre-sale and after-sale service, are all the direction that we strive to pursue.
We believe we can surprise families around the world.See more
