Software is subpar. Had an issue where I printed off a federal copy to be mailed - literally used the "federal copy to be mailed" button within their software and it did not print out everything. I mailed off all the items not realizing it was missing documents. I contacted the software personnel after the mistake happened and they said it's my fault for not using due dilligence. Okay, I take some responsibility here but I believe they should be held accountable for their product that clearly does not print "federal copy to be mailed." I already renewed my software before this issue occurred. After the incident, I called to request a refund with a guy named Mike. He told me that they don't usually do refunds but he would see what he could do. No call back from him. I did get a call from someone else saying they sent the printing presets to me - WAY after tax season has ended, which does not help me now. I called a week later to get in touch with Mike. Angie was transferring me because he just got free - got sent to voicemail. So I called back and spoke with another person that simply said no refunds. I told her that was okay, but maybe they could do something else like waive a few of my business returns in the future. She said no. They fully admit that the product was not working properly but don't care that a small business had to take a hit because of it. They also pride themselves on customer service, yet one week later no call from Mike!
Claim your business profile now and gain access to all features and respond to customer reviews.
UltimateTax Service, Inc. is a leader in providing tax professionals with quality tax software and year-round assistance. Since 2006 tax preparers, CPAs and EAs have partnered with us to provide their business software for the tax division needs.
UltimateTax Service Inc. sells tax software to fit your business. You have choices. Not every office has the same software needs. Your office is no different. You will be paired with a support specialist that can help you make the best decision for your business.
Building a relationship with your software vendor really is a key to success. Your responsibility as a business owner is to put your company in the best position to be successful. You should always surround yourself with other successful people and businesses. UltimateTax is a successful and responsible company. You won't be wrong partnering with UlimateTax.See more
