I've had the worst customer service experience. I saw a 'pre-order' offer and emailed the company with questions; they were quick to respond within 30 minutes, encouraging me to place an order. I decided to proceed with the order in late September. They claimed shipments would be sent by October 20th, only to email me the day before with customs issues causing delays until late November. So, I waited... November came and still nothing. I emailed several times, each time receiving generic replies stating the item is out of stock and expected to arrive mid to late December at the earliest. I’ve asked questions and received no answers. It feels like they took my money for a product that hasn’t even left their factory, while I’m fed excuses about shipping. I just want a delivery date and to know when my order will arrive. I ordered nearly three months ago, and it was supposed to ship on October 20th. Where is my order? Your customer service is excellent when trying to make a sale, but once payment is made, it disappears. If this continues, I will request a full refund and buy from a more reliable company.
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