I spend about £500 replacing a drilled lock which took all of 5 seconds for the locksmith to drill out. Ultion have changed the matching locks and keys so when I ordered 3 new locks the keys didn’t fit. They then shortchanged me on keys. I should have 14 keys. My 4 old keys and 9 new keys - 3 come with each lock. They only gave me 5 and won’t give me the others. The they sent wrong accessories out I.e two fronts to a handle, the spy hole is foggy and you can’t see out of it and doesn’t fit the door even on the smallest setting it is too big. There are also no instructions to fit anything of their gear. In addition the key folder smashed when trying to remove the key from it as it’s so poorly designed and low quality. I’ve made this clear to Ultion with photos and they continue to ask pointless moronic questions and won’t send working parts out. They are the most expensive locks out there but awful quality and customer service is a disgrace. For comparison I also had an equivalent ERA lock drilled and the guy spent two hours drilling, went through multiple drill bits and didn’t make a dent in the ERA lock.
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Ultion locks are securing over 1 million UK homes. The Ultion Double Lockdown Mode gives complete protection from lock snapping, the most common form of intruder entry. That is why every Ultion lock comes with a £2000 security guarantee and is a Police Preferred Specification.
