I’m afraid I have not had such a positive experience as some other reviewers seem to have had. I recently placed quite a large order as the discounts were good and their website said “if not completely satisfied we will arrange a full refund”. The order eventually arrived, having taken 3 weeks to come from China which is nowhere indicated on the website, and on first try the pants proved to be no good for me, I was soaked. They may be good for small leaks but not for anything more as advertised. The booster pads likewise did not come up to expectations. I therefore asked to return the unused items and get my refund. The “lovely Laura” seemed reluctant for me to return them and I was offered instead an instant 30% refund with no need to return anything. I then looked at their return policy in more detail and discovered it stated they do not refund items sold with more than 20% discount. On reflection I decided to go for the 30% refund given the time it would take to return the items to China and no guarantee of how much I would actually be refunded at the end of the day and by now I was becoming suspicious of this company. “Laura” said my refund had been processed on 10th July. After 5 weeks I have not received any refund and “Laura”, once so solicitous, does not reply to my emails querying this. I have obviously wasted £160!
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