ultradries.com

3.6
3.6 Based on 75 reviews

...

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Ms. Shonagh Terry
Harrowing and expensive experience

These were not suitable, the size and fabric were all wrong for me, and I had waited over a month for them. Had I known they were coming from China I'd NEVER have bought them. They give the impression they have a base in the UK, hence why I bought!I never wore them, and immediately asked to return them. I was offered a ''keep them and we'll pay you something back'' offer. I declined. They then upped the offer, but it was a substantial amount I'd paid, and it was cheaper to return them and pay for the return.I did return them by international courier, and have proof of postage, which I have supplied to them. At first they said I had put the wrong post code on the parcel, but I have the email from them that gave me the full details of where to send it.Now they now say that they can't refund until the parcel is documented as received. So ''Catch 22'' comes in. They just never have to register the receipt of the parcel and they don't/won't have to recompense me! The carrier is equally difficult to get any answers to my enquiries I might add. Steer clear of these people. It's impossible to return and if you don't want them, wave goodbye to your money. I will NEVER deal with any business online unless can verify their base and return procedure and address in future, and certainly not Ultradries.

1
Date of experience: Sep 08, 2025

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