i regret using this company, I will give it zero stars if possible. They will change the time of your appointments with you and tell you A hour or two before they’re supposed to come they have no regard for the fact that they are scheduling time with other people schedules. When they can come, they come with minimal supplies they charge a diagnostic fee which is standard however, they charge a diagnostic fee and then bring no gear. We had a washer issue where it wasn’t draining. They came Almost late and since it was going to collide with my schedule, I asked to cancel and they said no they would still charge for diagnostic fee so I had them come rearrange my schedule to make sure they could come on the second appointment so I could be here in time and they did a diagnostic on my washer. They filled my washer and then left it filled with water saying they could not do the repair for another week. I asked him if they could help drain it and then they asked me to get supplies to help them drain it. They do not have any supplies they come in a normal car not a truck. My sister and I drained it. They saw no issue with leaving my washer filled with water for a week while they waited to get the part to fix it. They finally came today to fix it, and when they’re unplugging the drain the tech asked me hey do you have a floor towel? If they’re doing a service they shouldnt have left my washer full of water and had me drain it and they shouldn’t have needed me to provide supplies for them. They use your stuff without permission. They were using the stuff around the washer to suppor it so It wouldnt ruin the wall when they were moving it out without asking me if they were allowed to. I made a mistake of having them do the dialogistic go with another company. They think it’s OK to charge you even if they don’t show up they think it’s OK to leave a washer full of water in the house for a week until they can get the part and won’t drain it for you and they think it’s OK to use clients materials to fix issues. If we could fix it ourselves we won’t be calling them. The picture showed here is when they flooded my floor with water from when they pulled up a drain pump because they couldn’t get a floor towel and we’re asking to use my paper towels and my floor towels at my home. They should bring the supplies with them not ask the customer to provide these things. He also ran a test load, which is still running as I’m making this review and left before it finished so I’m not even sure if my washer is actually been fixed. But before they left, they insisted, Ipaid them this company legit only care about the money go with anyone else. After this, I’m legit gonna have to clear out that area and mop it to make sure there’s no water in the machine cause I’m not sure they did it properly. And I probably have to go hire someone else to fix it is a huge waste of time. If you do hire this company be prepared to have all the equipment they’re gonna need at your house so they could use it.
Claim your business profile now and gain access to all features and respond to customer reviews.
At UltraFix Appliance Repair, we guarantee the high professionalism and quality of experienced technicians who can make a thorough diagnostic and repair. The technology used at UltraFix is the most advanced, and our technicians are there for you at the first call. We are here to provide you an exceptional service.
