please do not use these people. i saw their high review rating on google and decided to hire them to repair my samsung front-loading washer. their technician came over and quoted me $373.46 to fix my washer. he said i had to pay half upfront and the other half after the repair was finished. he said he had to go get the part and would be back the next day.he comes to my house the next day but doesn't call or knock at my door. he waits outside looking over his equipment for about 15 minutes and then decides to drive away. i go outside to catch him and ask where he is going. he tells me he thought i wasn't home, so he was going to leave(and probably charge extra). i asked why he didn't call or even try knocking at my door. he just smiles, ignores my question, and says "ok i fix now?"he said it would take about 1 hour to fix everything. 2.5 hours later he says he is finished and said "may i use your restroom?" i of course said no problem and showed him where it was. when i went to check on him because he was taking so long, i noticed that he was using my restroom to clean his equipment. that to me seems pretty unprofessional. he made a huge mess and left.when i used my washer for the first time after the repair, it started shaking wildly during the spin cycle. it had never done this before. when i heard a few popping sounds, i turned it off immediately and saw that some plastic pieces had broken off from the inside. i called ultrafix to tell them about the issue. they sent over another technician the next day. i tell this technician what happened. he doesn't even open up my washer to check on the problem. he just looks at it from the outside and tells me that it is going to be a minimum $650+ to fix it. i told him i already paid $373.46 and that they need to fix my washer. he laughs and says "ok then you have to pay me $75 for just coming out here and i will leave." i ask him "you want me to pay almost 1000 dollars to repair my washer that is $700 brand new?" he laughs again and demands that i pay $75 for his time. i told him to leave my house and called ultrafix again. they kept telling me that they will call me back but they never did.DO NOT USE THESE PEOPLE. felt like a scam.
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At UltraFix Appliance Repair, we guarantee the high professionalism and quality of experienced technicians who can make a thorough diagnostic and repair. The technology used at UltraFix is the most advanced, and our technicians are there for you at the first call. We are here to provide you an exceptional service.
