I purchased a $420 limited addition pair of pro level adidas football boots in February for my son who is currently training in Italy. We shipped them to him and within 3 weeks the bottom sole started to detach from the boots. By the 4th week the stud plates had completely cracked and detached from the front of each boot. I sent a video & over 10 photos of the damage and requested a refund as he always wears this style of boot and they did not appear to be genuine Adidas. Their response was that we would only receive a refund if I spent my time getting scissors and cutting each boot up into pieces so that they definitely couldn’t be worn again and then send them more photos of it. Even though the stud plates were completely broken on both boots and unable to be repaired. The stupidity of their customer service is beyond belief. We will never shop with this company again because they do not support the footballers who support their business.
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Ultra Football is the new destination in Australia for the devoted football fan stocking the latest range of football boots, clothing, balls & teamwear
