Review Time
Would give them no stars if I could. Poor customer service. Trying to chase an order we placed for our sons team uniforms. Would never buy from them if we didn't have to. Over priced and under deliver.
Absolutely useless company run by a bunch of clowns. Purchased a Chelsea kit to be here in time for a mates birthday, they decided to let me know almost 2 weeks after the purchase date that they didn't have any in stock. Absolute muppets
Ordered a cheap item I needed for an event. Paid $15 for shipping. 10 days after ordering, nothing had been received. I emailed the company for a refund, four times, and yet no response was sent, but I got notification they sent the item anyway, and responded after saying it had been sent. I received the order 2 weeks after the order was put through. I asked for a refund for the shipping costs ... they refunded me $2.50 and had zero care or customer service. Item arrived after the event and was useless to me. What a horrible, untrustworthy company. Avoid!! There's obviously a reason they wont do google reviews!!
Do not buy from this store to save yourself headaches. Bought my son Adidas F50 boots in February this year. One Boot has now developed a rip on the top of the boot where the toe is. Went in to exchange but as we were honest and told them the boots were played on astroturf they will not warranty exchange. The top of the boot has got nothing to do with the surface which I explained to them to no avail. Their customer service line doesn’t answer and totally nonexistent. Their store manager just kept reverting to the warranty policy. The boots are obviously faulty and you cannot refuse under consumer law to exchange. I have referred this matter to Consumer Affairs as these guys seem to take their customers for granted and seem to do the same to everyone. A warranty cannot override Australian Consumer Law no matter how many signs you put up around your store, if the item is faulty or defective. Save yourself the heartache and shop elsewhere.
I have always had a great response from UF customer service. We got overcharged by mistake yesterday and as the receipt is emailed it is not easy to check at pOS. We sent through the evidence, no hassle and the refund was processed, I am very grateful. I love this shop for all my football needs
I purchased a $420 limited addition pair of pro level adidas football boots in February for my son who is currently training in Italy. We shipped them to him and within 3 weeks the bottom sole started to detach from the boots. By the 4th week the stud plates had completely cracked and detached from the front of each boot. I sent a video & over 10 photos of the damage and requested a refund as he always wears this style of boot and they did not appear to be genuine Adidas. Their response was that we would only receive a refund if I spent my time getting scissors and cutting each boot up into pieces so that they definitely couldn’t be worn again and then send them more photos of it. Even though the stud plates were completely broken on both boots and unable to be repaired. The stupidity of their customer service is beyond belief. We will never shop with this company again because they do not support the footballers who support their business.
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Ultra Football is the new destination in Australia for the devoted football fan stocking the latest range of football boots, clothing, balls & teamwear
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