The product is great and always gets compliments. I was looking for a nice watch band for my Apple Watch Ultra for a wedding and just kept wearing it. In some unusual fashion it did get stuck and I couldn’t detach it from my watch and I actually had to replace it. Now I would have normally written this off as a lot of companies wouldn’t have done anything about it, but they recognized it was a rare occurrence and actually reimbursed me for the insurance deductible to replace it. I’m debating ordering another one simply because of the customer service alone, but it does seem like that was a unique situation and they genuinely wanted to ensure I wasn’t at a loss. I’m close to ordering again as the quality was above board outside of this freak issue.
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We design bands and accessories for the Apple Watch Ultra including Titanium bands, leather bracelets and screen protectors
