Absolutely disgraceful customer service – misleading and dishonestI had one of the worst retail experiences I’ve ever dealt with at Umart.I returned a router due to serious performance and range issues (not as described). In store, I was misled about what I was signing, being told it was simply an inspection form to check for physical damage — not a warranty assessment. Later, Umart claimed it was a warranty submission, which I never agreed to.I was initially told a refund was approved, then they backtracked, changed their story, restricted my communication, and kept both my money and the router while dragging the process out endlessly. I even offered to exchange for a more expensive router and pay the difference — they refused.I was eventually forced to buy another router elsewhere just to have internet at home, while Umart continued delaying and deflecting responsibility. Their internal case numbers didn’t even exist when checked.This entire process has been misleading, stressful, and completely avoidable. I’ve now escalated the matter formally because Umart refused to resolve it reasonably.Avoid Umart if you value honesty, transparency, or consumer rights.
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Australia's No.1 Computer Store
