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I bought a bundle that clearly advertised a clutch pedal in the images and descriptions. After receiving the product, I discovered the third pedal was missing. When I reached out to the support team, they altered my purchase history and changed the product details to reflect a different item without the clutch pedal. I paid $929.95, which aligns with the listing for a three-pedal bundle, yet they insisted I received the correct item despite the misleading information. The only solution they provided was a return for a full refund, which is not feasible due to my distance.
Extremely disappointing customer service – misleading practices I encountered one of the worst retail experiences at a certain store. I returned a router due to significant performance and range issues (not as advertised). In-store, I was misled about what I was signing, being told it was just an inspection form for physical damage — not a warranty submission. Later, the store claimed it was a warranty submission, which I never agreed to. Initially, I was informed that a refund was approved, but they then changed their story, restricted my communication, and kept both my money and the router while dragging the process out indefinitely. I even offered to exchange for a more expensive router and pay the difference — they declined. I ultimately had to purchase another router elsewhere just to have internet access at home, while the store continued to delay and deflect responsibility. Their internal case numbers didn’t even exist when checked. This entire experience has been misleading, stressful, and completely unnecessary. I have now escalated the issue formally because the store refused to resolve it reasonably. Avoid this store if you value honesty, transparency, or consumer rights.
Bought a laptop and the charger blew up and cut the power to my entire houseAsked for a refund and they want to send my whole laptop away for over a month to be “tested” by gigabyte so they can eventually say that it’s not their fault.
Absolutely disgraceful customer service – misleading and dishonestI had one of the worst retail experiences I’ve ever dealt with at Umart.I returned a router due to serious performance and range issues (not as described). In store, I was misled about what I was signing, being told it was simply an inspection form to check for physical damage — not a warranty assessment. Later, Umart claimed it was a warranty submission, which I never agreed to.I was initially told a refund was approved, then they backtracked, changed their story, restricted my communication, and kept both my money and the router while dragging the process out endlessly. I even offered to exchange for a more expensive router and pay the difference — they refused.I was eventually forced to buy another router elsewhere just to have internet at home, while Umart continued delaying and deflecting responsibility. Their internal case numbers didn’t even exist when checked.This entire process has been misleading, stressful, and completely avoidable. I’ve now escalated the matter formally because Umart refused to resolve it reasonably.Avoid Umart if you value honesty, transparency, or consumer rights.
First time I've ever submitted a fair trading complaint. Bought a 5080 GPU from them for $2,000. Wasn't working from the start until it was angled in a certain way. Took it out to install an nvme, but wouldn't work no matter how it was angled. Took it to the shop. Confirmed not working, then they tested it again when I wasn't there and it was working. So they sent it to Hong Kong for inspection. It's been 4 months I've had no graphics card and they refuse to refund or replace it whilst knowing there is an intermittent issue with it. Don't purchase anything, because if it stops working after 10 days, they wont refund you.
WARNING: UNCONSCIONABLE WARRANTY FRAUD. Forced Legal Action (And Lost) but Still Refused to Pay.I cannot stress this enough: STAY FAR AWAY FROM UMART. If you value your time, your money, or the peace of mind that comes with an actual product warranty, shop elsewhere. This is not merely a complaint about a faulty product; this is an account of gross corporate misconduct, fraudulent warranty rejection, and contempt for the judicial system.The Broken Promise: A Warranty RefusedI purchased a product that failed while still covered under the manufacturer's warranty. The item was returned to UMART in its original, meticulously kept packaging, complete with all accessories.The response from their warranty department was immediate and deceitful: they unilaterally and falsely deemed the damage "intentional." This is a bold-faced lie. I take exceptional care of all my products. They provided absolutely zero credible evidence to back up this claim, which was clearly an attempt to avoid their legal obligations.The StonewallingI attempted to escalate this matter to management, as any reasonable customer would. I was repeatedly stonewalled and met with obstructive employees who showed total disregard for my consumer rights. UMART's internal structure seems designed to prevent customers from speaking to anyone capable of resolving a legitimate dispute. My item remained stuck in this warranty black hole while UMART refused to take responsibility.The Court Battle and the Smoking GunLeft with no other choice to recoup my loss, I was forced to take UMART to court. The court found entirely in my favour, affirming that UMart was liable for the faulty product and ordering them to remedy the situation (repair or replace).It was during this legal process that I uncovered the most shocking piece of evidence: UMART HAD ALREADY REPAIRED THE ITEM. This proves two things:The damage was repairable and, therefore, not catastrophic "intentional" destruction.UMART wasted months claiming the product was intentionally broken while actively working on it or having it repaired.Final Act of ContemptThe court recommended that UMART pay for my incurred court fees, given the necessity of legal action due to their obstinance. What was UMART'Sresponse to the court judgment? They rejected the recommendation and insisted they were "not in the wrong," demanding that I pay for my own court fees despite their loss.This retailer is not only dishonest in their warranty process but actively shows contempt for consumer law and the courts when held accountable. They will lie, obstruct, and force you into expensive legal processes just to avoid honoring their basic duties.UMART WILL NOT UPHOLD YOUR WARRANTY. THEY WILL ACCUSE YOU OF FRAUD. THEY WILL FORCE YOU TO SUE THEM. DO NOT SUPPORT THIS BUSINESS.
I have been buying parts with Umart for over 5 years and have picked up items from their Chermside, Milton, Eight Mile Plains and Mansfield locations. Staff at every location have been friendly and helpful, service is quick, and they have same-day pickup for in-stock items.I have had to replace 2 items under warranty that I have purchased from Umart - a power supply that shorted after 2 years of use, and a motherboard which was faulty out of the box. I returned the items to the Mansfield store on both occasions. I found the warranty claim process to be quick and efficient both times, and I was given a refund with a short turnaround time and minimal hassle. The original power supply model was no longer stocked, but I was given a full cash refund for the original price I paid for it.As such, I am a bit confused reading some of these other reviews regarding warranty issues. While I understand that things sometimes go wrong, I can only assume that maybe a bit of politeness and a lack of entitlement goes a long way when dealing with customer service representatives.
Purchased a new gaming PC from Umart and was given a used, faulty PC that was a complete nightmare. They did a windows reset on a 12 month old used, faulty PC and sold it to me as new. They then lied and refused to take any responsibility. Thankfully I used Paypal to purchase it and was able to initiate a dispute and provide undeniable evidence of their criminality, or I would have had to take them to court (which I was prepared to do). They are straight up criminals and I would avoid them at all costs. Pay a few dollars more and shop elsewhere to not get scammed. They are an absolute disgrace.
My regular interaction with Umart is often pleasant. However today, i have the unfortunate experience talking to online support girl(23/09/2025 11:00 Am). The reason i was calling Umart is to check for an order i made online. Nothing spectacularly special, just average run of the mill inquiry. She ask abruptly what is the reason i was calling Umart. So i explained that i would like to check the status on an order. So i gave her the order number. And she quipped back that she need my full name, email and contact number. So i gave it to her. But she' quipped back sounding irritated. Asking without saying the customary polite way of 'May i please have your detail again as i missed your name or whatever she failed to get'. In spite of this, I did not go agro toward her, so i spell my name, email and number, so she could note it down. Anyways her aggravation continued. Specially when I politely asked her if she has ETA of when i could pickup the item. Again she abruptly responded back, sounding irritated that I even have the nerve to ask her for some ETA of my order. So she quipped back again, scolding me that i should wait for the notice. Now, not I'm not sure if she's having a good day or not. But the fact of the matter remain, she's customer sales support staff. A critical service personnel, who could make or break business relationship or sales. So its paramount that she must, whatever her excuse is, to maintain polite composure when dealing with a customer. Specially those who spend significant amount of money purchasing all sort of things from the business she's supposed to represent. I been polite and courteous when talking to her. Never treated her condescendingly, even if i know its her jobs to answer customer question. Even if sound silly to her. Because customer is the one paying the business. Which in turn pays her salary. And therefore must be treated with respect and politeness. Instead of being treated as source of annoyance to her. I used to work in software technology industry and dealt with customer myself. And frequently I do encounter very aggressive and threatening customers. Whose problem may heave been cause by someone else and not me. And yet I end up receiving derogatory comments. But this is not an excuse for me to be rude. Rather I still have to treat these condescending customers with professional courtesies. And if i could not pacify them I would politely advise them that i have to report or record their conversation with me to my immediate manager. My point is, my emotional situation, my day situation, good or bad, is my personal business that I have to deal with. And not use it, to unload my frustration to my customer. Specially those whose been polite, courteous and real money paying customers. Because if i could not managed my professional affair, then i shouldn't be in customer facing position. That could affect financial cash-flow of the company i worked for. And in turn impact the livelihood of my fellow employees. When i work for a company my daily professional responsibility is not just for myself, but also with my co-employee, And the customers who is paying my salary.
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