umart.com.au

WARNING

WARNING: UNCONSCIONABLE WARRANTY FRAUD. Forced Legal Action (And Lost) but Still Refused to Pay.​I cannot stress this enough: STAY FAR AWAY FROM UMART. If you value your time, your money, or the peace of mind that comes with an actual product warranty, shop elsewhere. This is not merely a complaint about a faulty product; this is an account of gross corporate misconduct, fraudulent warranty rejection, and contempt for the judicial system.​The Broken Promise: A Warranty Refused​I purchased a product that failed while still covered under the manufacturer's warranty. The item was returned to UMART in its original, meticulously kept packaging, complete with all accessories.​The response from their warranty department was immediate and deceitful: they unilaterally and falsely deemed the damage "intentional." This is a bold-faced lie. I take exceptional care of all my products. They provided absolutely zero credible evidence to back up this claim, which was clearly an attempt to avoid their legal obligations.​The Stonewalling​I attempted to escalate this matter to management, as any reasonable customer would. I was repeatedly stonewalled and met with obstructive employees who showed total disregard for my consumer rights. UMART's internal structure seems designed to prevent customers from speaking to anyone capable of resolving a legitimate dispute. My item remained stuck in this warranty black hole while UMART refused to take responsibility.​The Court Battle and the Smoking Gun​Left with no other choice to recoup my loss, I was forced to take UMART to court. The court found entirely in my favour, affirming that UMart was liable for the faulty product and ordering them to remedy the situation (repair or replace).​It was during this legal process that I uncovered the most shocking piece of evidence: UMART HAD ALREADY REPAIRED THE ITEM. This proves two things:​The damage was repairable and, therefore, not catastrophic "intentional" destruction.​UMART wasted months claiming the product was intentionally broken while actively working on it or having it repaired.​Final Act of Contempt​The court recommended that UMART pay for my incurred court fees, given the necessity of legal action due to their obstinance. What was UMART'Sresponse to the court judgment? They rejected the recommendation and insisted they were "not in the wrong," demanding that I pay for my own court fees despite their loss.​This retailer is not only dishonest in their warranty process but actively shows contempt for consumer law and the courts when held accountable. They will lie, obstruct, and force you into expensive legal processes just to avoid honoring their basic duties.​UMART WILL NOT UPHOLD YOUR WARRANTY. THEY WILL ACCUSE YOU OF FRAUD. THEY WILL FORCE YOU TO SUE THEM. DO NOT SUPPORT THIS BUSINESS.

Date of experience: Nov 07, 2025