I have been buying parts with Umart for over 5 years and have picked up items from their Chermside, Milton, Eight Mile Plains and Mansfield locations. Staff at every location have been friendly and helpful, service is quick, and they have same-day pickup for in-stock items.I have had to replace 2 items under warranty that I have purchased from Umart - a power supply that shorted after 2 years of use, and a motherboard which was faulty out of the box. I returned the items to the Mansfield store on both occasions. I found the warranty claim process to be quick and efficient both times, and I was given a refund with a short turnaround time and minimal hassle. The original power supply model was no longer stocked, but I was given a full cash refund for the original price I paid for it.As such, I am a bit confused reading some of these other reviews regarding warranty issues. While I understand that things sometimes go wrong, I can only assume that maybe a bit of politeness and a lack of entitlement goes a long way when dealing with customer service representatives.
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