My regular interaction with Umart is often pleasant. However today, i have the unfortunate experience talking to online support girl(23/09/2025 11:00 Am). The reason i was calling Umart is to check for an order i made online. Nothing spectacularly special, just average run of the mill inquiry. She ask abruptly what is the reason i was calling Umart. So i explained that i would like to check the status on an order. So i gave her the order number. And she quipped back that she need my full name, email and contact number. So i gave it to her. But she' quipped back sounding irritated. Asking without saying the customary polite way of 'May i please have your detail again as i missed your name or whatever she failed to get'. In spite of this, I did not go agro toward her, so i spell my name, email and number, so she could note it down. Anyways her aggravation continued. Specially when I politely asked her if she has ETA of when i could pickup the item. Again she abruptly responded back, sounding irritated that I even have the nerve to ask her for some ETA of my order. So she quipped back again, scolding me that i should wait for the notice. Now, not I'm not sure if she's having a good day or not. But the fact of the matter remain, she's customer sales support staff. A critical service personnel, who could make or break business relationship or sales. So its paramount that she must, whatever her excuse is, to maintain polite composure when dealing with a customer. Specially those who spend significant amount of money purchasing all sort of things from the business she's supposed to represent. I been polite and courteous when talking to her. Never treated her condescendingly, even if i know its her jobs to answer customer question. Even if sound silly to her. Because customer is the one paying the business. Which in turn pays her salary. And therefore must be treated with respect and politeness. Instead of being treated as source of annoyance to her. I used to work in software technology industry and dealt with customer myself. And frequently I do encounter very aggressive and threatening customers. Whose problem may heave been cause by someone else and not me. And yet I end up receiving derogatory comments. But this is not an excuse for me to be rude. Rather I still have to treat these condescending customers with professional courtesies. And if i could not pacify them I would politely advise them that i have to report or record their conversation with me to my immediate manager. My point is, my emotional situation, my day situation, good or bad, is my personal business that I have to deal with. And not use it, to unload my frustration to my customer. Specially those whose been polite, courteous and real money paying customers. Because if i could not managed my professional affair, then i shouldn't be in customer facing position. That could affect financial cash-flow of the company i worked for. And in turn impact the livelihood of my fellow employees. When i work for a company my daily professional responsibility is not just for myself, but also with my co-employee, And the customers who is paying my salary.
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