Extremely disappointing customer service – misleading practices I encountered one of the worst retail experiences at a certain store. I returned a router due to significant performance and range issues (not as advertised). In-store, I was misled about what I was signing, being told it was just an inspection form for physical damage — not a warranty submission. Later, the store claimed it was a warranty submission, which I never agreed to. Initially, I was informed that a refund was approved, but they then changed their story, restricted my communication, and kept both my money and the router while dragging the process out indefinitely. I even offered to exchange for a more expensive router and pay the difference — they declined. I ultimately had to purchase another router elsewhere just to have internet access at home, while the store continued to delay and deflect responsibility. Their internal case numbers didn’t even exist when checked. This entire experience has been misleading, stressful, and completely unnecessary. I have now escalated the issue formally because the store refused to resolve it reasonably. Avoid this store if you value honesty, transparency, or consumer rights.
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Australia's No.1 Computer Store
