umpquabank.com

1.1
1.1 Based on 21 reviews

A surprisingly different community bank. Member FDIC. Equal Housing Lender. SBA Preferred Lender. Bring your mom. Bring your kids. Bring your dog....

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Elmer Harris
Bank with Umpqua if you want to…

Bank with Umpqua if you want to suddenly not have access to your money because "a long a holiday weekend can slow down their system." I woke up today and my account info is completely missing from the site upon logging in. No account number, no balance. I go to the bank to speak to someone and the best they can tell me is that Memorial Day weekend caused an issue with their system and they can't tell me when I'll be able to view my account again. They said I should use another card in the meantime. The person helping me chuckled at the end as they shrugged and said that they'll have to deal with this issue now too. Everything about this bank - including their customer service, website and policies are outdated and dysfunctional. It took me three messages to change my address when I moved. They finally upped their limit of $300 Zelle transactions to $500 - laughable. I didn't even know there were transaction limits at my other banks.Just go with another bank where they at least pretend to care about your money.

1
Date of experience: May 28, 2024

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Business Details

  • A surprisingly different community bank. Member FDIC. Equal Housing Lender. SBA Preferred Lender. Bring your mom. Bring your kids. Bring your dog.

  • language https://umpquabank.com

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