Do not bank with Umpqua. Terrible customer service and very poor communication on all fronts. They froze my account from possible fraud (which was great), but then never notified me that they were closing the account, still permitting me to deposit funds.They had my mail, phone number, and email, but chose not to notify me at all that my account was disabled.So, all of my bills, credit cards, and rent payments were rejected, causing me to get hit with hundreds of dollars in late fees.I am now spending days trying to correct the matter (like updating auto-pay options across all of the apps I use to having to take a day off work to drive to the nearest Umpqua to pick up a check).There are a host of other issues with this outdated institution, but you can just read the other reviews for those...In the age of digital banks with higher APY, why even waste time with the likes of this local garbage bank?!
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A surprisingly different community bank. Member FDIC. Equal Housing Lender. SBA Preferred Lender. Bring your mom. Bring your kids. Bring your dog.