umpquabank.com

1.1
1.1 Based on 21 reviews

A surprisingly different community bank. Member FDIC. Equal Housing Lender. SBA Preferred Lender. Bring your mom. Bring your kids. Bring your dog....

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Gertie
Very poor customer service experience.

I am extremely unhappy with the customer service here. I was charged $251 for six overdrafts, four of which were for laundry purchases. The branch manager is quite untrustworthy. After paying the overdraft, they closed my account due to a personal issue they have with me. I feel like I lost $70 and was charged for services that were never rendered. I strongly recommend avoiding this bank, especially this branch, as it seems to hire individuals with very low competence, as demonstrated by the branch manager's actions. This bank could be described as dishonest and untrustworthy.

1
Date of experience: Dec 15, 2025

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Business Details

  • A surprisingly different community bank. Member FDIC. Equal Housing Lender. SBA Preferred Lender. Bring your mom. Bring your kids. Bring your dog.

  • language https://umpquabank.com

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