I had a very disappointing experience with Umrah Ventures. I purchased an Umrah package for two people in May 2025, but the services provided during the trip were far below what was promised.
The accommodation arranged for us was unsafe and substandard. There was no proper security such as a lock box, which caused significant distress during the stay. At one point our room was even given to another guest, creating further inconvenience. The room conditions were also unsanitary, with poor hygiene standards including dirty bedding and missing towels.
Additionally, I was pressured into paying extra money during the trip under circumstances that felt misleading and unfair. This was not something that had been clearly explained when we initially booked the package.
After returning, I attempted to contact the company multiple times to resolve the issue and request a refund for the additional costs and the poor standard of accommodation. Unfortunately, I have not received any meaningful response from them to this day.
I have since had to escalate the matter through Citizens Advice and Trading Standards due to the lack of communication which they still refuse to comply and are hiding. Overall, the experience caused unnecessary stress during what should have been a spiritual and peaceful journey.
I would strongly advise others to carefully research and consider their options before booking with this company.
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