Review Time
Salam, we recently performed Umrah and we booked our package through umrah ventures. I am very happy and satisfied that we received services there as they have been committed us. Hotels are excellent specially Vocco Mecca. Our service person was Talha, he is very cool and wise person his way of dealing was excellent. I am thankful to Umrah Ventures.
I have my Umrah journey scheduled for next month, and the head of the visa issuance department was able to process my visa in just two days, MashAllah. Additionally, the representative has handled my inquiries about flight tickets, hotel bookings, and visa processing very effectively. I hope the hotels promised to us will be the ones we stay in and that there won’t be any issues.
Being located in Australia, I wanted to express my satisfaction with the service. A team member I interacted with was exceptionally professional, responsive, and helpful. Communication was straightforward, and the support provided was attentive. All in all, it was a great experience.
My experience for Umrah was quite positive. The agent I worked with was very cooperative and well-mannered, and I truly appreciate his efforts. He assisted me in securing affordable flights along with accommodation. Both hotels in Makkah and Madinah were excellent, although the hotel staff was somewhat slow in their service. Additionally, the hotel in Makkah was a bit far from the mosque, which made it challenging to reach daily. Overall, it was a good experience, and I would recommend this service, especially with the same agent.
Our experience was excellent. Four friends, all doctors from the UK, wanted to try a more affordable package this time. I reached out to several agencies and received the best quote from this service. Our agent was available around the clock, providing helpful communication and professionalism. We booked flights, hotels in two cities, and visas for everyone. Everything was nearly perfect with just a couple of minor issues. Keeping budget in mind, there is still room for improvement in two areas: 1. Issues with the airline's online check-in process caused us potential extra costs. 2. The hotel was luxurious and clean, but the shuttle service was slow, impacting our prayer schedule. Despite these concerns, our tour was fantastic, thanks to our agent's expertise. I look forward to planning my next trip with them.
We booked a trip for three adults and two toddlers for November. The night before our flight, we were informed of a hotel change despite our request for a closer location due to the kids and health issues with two adults. We ended up at the provided hotel, and on the sixth day, we were unexpectedly asked to switch hotels without any explanation. There was no guidance, and we had to navigate everything ourselves. The hotel experience was dreadful, with a filthy room and a broken toilet. After raising concerns, we were told to leave without an alternative booking, forced to wait outside until they resolved the situation. We refused to vacate until another arrangement was made. Eventually, we reluctantly agreed to stay despite the chaos. A day before our return, we were asked to change rooms again while I was packing and feeling unwell. The transfers were efficient, but the hotel arrangements were terrible. I recommend choosing another agency as this one operates poorly. They constantly made excuses and seemed completely disorganized, impacting our spiritual practices due to their mismanagement.
An agent assisted my wife and me with our visa process, offering the best price compared to others. He was calm and helpful throughout. He also arranged transportation for us, which worked out well. Based on my experience, I recommend this service.
Although there were initial issues with the driver and hotel breakfast, the agency resolved them efficiently for both hotels. They provided a helpful guide for our first umrah. Their prices are competitive, so I plan to use them again next year. My initial quote was handled well by my agent.
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