Poor quality, SCAM reviews by YotPoI have slept on Una for 2 weeks (Order number 32740) and had developed a terrible neck and back pain which I have never ever had in my life before. I have changed its combination to try different heights and firmness but it just made it worse. The quality of their product is very poor and will not support you at all. It was a huge dissapointment after seeing they only have 4 and 5 star reviews on their website so I was pretty confident their product is premium quality. After my bad experience with their product I left a review with 1 star but it DID NOT SHOW on their website. I contacted them and Anja from Una told me that their system is down and their technical team will fix it. She said they will let me know when it is fixed so I can leave my review. |They never got back to me so 2 days later I have tried again to leave the review but IT STILL NOT SHOWED ON THEIR WEBSITE! This time Anja told me that it needs some time to appear. 5 days later now and my review is still not there! Then I got suspicious and I checked YotPo – the review site they use. Exactly what I thought YotPo lets companies to FILTER/DELETE their reviews. Copy from YotPo Support: “Yotpo Admin. However, as an administrator, you can unpublish reviews from your site at your discretion. To unpublish reviews from your site: 1. Log into your Yotpo AccountClick Moderation 2. Click Reviews and Q&A 3. Select the published review you'd like to unpublish 4. Click to unpublish the review.” If you google: ‘yotpo review moderating’ you can read much more about it. Works on the same way as FeeFo the other review site. These review sites let companies to SELECT/FILTER/DELETE the reviews they want or DON’T want on their website!!! That is the reason they only have 4 and 5 star reviews as they simply reject the bad ones and they do not let them to appear on their websites! This is completely MISLEADING/DISHONEST to say the very least and should be made illegal in my opinion! This is outrageous! NEVER TRUST UNA AND COMPANIES USING YOTPO OR FEEFO.Update on the 21st: After I published my review on Trustpilot, all of a sudden Una’s reviewing system got fixed...They realised it is too suspicous / obvious not to publish it so now it appears on their website. I hope it stays and they won’t change their mind. Just in case I do have the screenshot. Luckily, Trustpilot does not let companies to delete the bad reviews. I’m 100% sure there are many other buyers who are not satisfied and want to leave their bad reviews but they just give up. I’ve emailed Una couple of times and been told different reasons why my review is not on the website. I’m sure if I don’t write on Trustpilot my review would never appear on Una’s website. I’m certain I was not the first in Una’s life who wanted to leave a bad review...
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Your best sleep ever on a premium organic certified mattress with individually adjustable comfort.
Exclusively made from only the finest organic and climate certified materials. Una comes with a 100 night satisfaction guarantee with free returns service and full money back as well as a 10 year warranty. Una mattresses, toppers and pillows are super comfy, adjustable, natural and organic. Comfort your way. Dream away on the comfiest planet friendly mattress and pillow.See more
